by Ashley Boroda | Sep 21, 2026 | News
Handling questions after a presentation can be one of the most challenging parts of public speaking. A difficult or unexpected question can quickly undermine your confidence, but with the right approach you can remain in control and respond with clarity and authority....
by Ashley Boroda | Sep 14, 2026 | News
Obsessing over your “ums” and “ahs” doesn’t eliminate them. It multiplies them. That’s the part nobody tells you. Most public speaking advice treats filler words like a disease to be stamped out at all costs. Count them. Catch them....
by Ashley Boroda | Sep 9, 2026 | News
Rapid heartbeat, a dry mouth, sweating, feelings of nausea, tension in your muscles, shaky hands or shaky legs, and a quavering voice. Does the aforementioned sound familiar? This can be the situation even when just thinking about standing-up in front of an audience?...
by Ashley Boroda | Aug 28, 2026 | News
Conventional wisdom says that the fast-food business is inherently blighted by high staff turnover. Ask any casual observer, or even a few long serving franchise owners, and they will tell you that many fast-food outlets are destined to have a revolving door of...
by Ashley Boroda | Aug 20, 2026 | News
Is customer service being left to chance? In retail and particularly in hospitality, the customer experience is vital to build a loyal customer base, people who rave about the service they received and shout from the rooftops so that others can also share in their...
